Stock, back orders and salons looked after.
Our team takes on the order entry, chasing and answering that fill an office day, so salons get their stock and their answers on time. They have been doing this work for Australian and New Zealand businesses since 2011, and Ben trains them on the trade himself.
What your team does
Order entry
Orders that arrive by email, as phone notes or on a rep sheet are entered the same day.
Back orders
Delayed lines are chased with the supplier, and the salon is told before they have to ring and ask.
Stock and price updates
New price lists and stock changes go in when the supplier sends them, not at the end of the month.
Customer support
Emails, chat and calls from salons and from consumers are answered in your name and in your tone.
Trade account approvals
Applications are checked against the licence or ABN and approved, or sent back with a clear reason.
Returns and clean up
Returns paperwork, duplicate products and missing barcodes are worked through steadily until the backlog is gone.
How it works
Trained on the trade
Ben teaches the team how a distributor works, from shade numbers and case packs to why a salon cannot wait on developer.
Dedicated staff
The same people work on your business every day, and they are part of your team rather than a shared pool.
Your hours
They work Australian and New Zealand business hours, so they are there when your salons are.
Supervised by our managers
Our managers look after attendance, quality and training, so you are not managing people from another country.
Secure access and weekly reporting
Staff reach your systems through secured accounts, and every week you get a report of what was done.
What it costs
A dedicated full time team member is priced on a call with Ben. The price includes their management, their training on salon products and secure access to your systems.
Most distributors find it comes to about half of what a local admin hire would cost them.
