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The work that keeps salons waiting, taken off your hands.

We build the Shopify store your salons order from, give you a team who look after logistics and customer support, and back up your reps on the road. You can take one piece or all of it.

A distributor's trade counter first thing, cartons ready for the courier, a rep's sample bag of colour, a laptop and a headset on a pile of dockets

Your office team

Reports to
Your office manager
Hours
Your business hours
Works in
Your store, your ERP, your inbox

Who does what

  • Orders and stock: order entry, stock updates and back orders
  • Customer support: salon emails, chat and calls
  • Rep support: run sheets out, visit notes in
  • Store and promotions: listings, prices and the monthly deal
  • Team lead: checks the work and reports to you every week
An example of the team sheet we write with you before anyone starts, so every job has a person responsible for it.

What our team does for you

These are the jobs distributors hand us most often, and we write your own list down with you before anyone starts.

See all 142 jobs our team does today

Logistics and stock

  • Order entryOrders that arrive by email, text, phone message or rep sheet are entered the same day and released to the warehouse.
  • Back ordersDelayed lines are chased with the supplier, and the salon hears about it from us before they have to ask.
  • Stock updatesStock levels and new price lists go into the store when the supplier sends them, and each week your purchasing gets a list of what has run out, what is close and what has not moved.

Customer support

  • Salon enquiriesEmails, chat and calls about stock, delivery, order status and shade charts are answered in your name and in your hours.
  • Trade accountsNew applications are checked against the licence or business number, approved, and walked through their first order.
  • Returns and claimsDamaged goods, wrong shades and short deliveries are logged, credited or replaced, and closed off with the salon.

Your sales reps

  • Run sheetsEach rep starts the day with who they are seeing, what each salon last ordered, what is on back order and anything left open from the last visit.
  • Visit notes and follow upsA voice message or photo sent from the car becomes typed notes on the right account, and the follow ups are chased until they are done.
  • Quotes and ordersQuotes, opening orders and promotional orders are built and sent while the rep moves on to the next salon.

Shopify and promotions

  • Store updatesNew ranges, price changes and coming soon items are loaded with images and descriptions, and checked before anything goes live.
  • Monthly promotionsThe pile of supplier spreadsheets and PDFs becomes one promotion, loaded in the store, laid out on a flyer and in every rep’s hands.
  • Social media and emailA month of posts and emails around your brands, new arrivals and education days, written to sound like you.

A day with your team

This is an example of how a day runs once the team has settled in. The hours are yours, so morning means your morning.

  1. Morning

    Orders out the door

    • Overnight web orders are checked against stock and the account, then released to the warehouse.
    • Emailed and texted orders are entered, and delayed lines are chased with suppliers.
    • Each rep’s run sheet is waiting for them before their first salon.
  2. Midday

    Salons looked after

    • Salon emails and chat are answered, and the calls that need a person get one.
    • Salons with a delayed line hear about it before they ring.
    • The stock report goes to purchasing with what has run out and what is close.
  3. Afternoon

    Loose ends tied off

    • Visit notes from the road land on the right accounts and the follow ups are chased.
    • Price changes and new lines go into the store.
    • A handover note lists what was done and what is waiting on you.

Where distributors usually start

If you are not sure what to hand over first, these are the six places where the difference is felt soonest.

  • The reorder that did not come

    A salon that orders colour every three weeks and has gone six without is either short of money or buying somewhere else. Our team spots it and hands the account to the rep while there is still time to do something about it.

  • The back order nobody mentioned

    Most complaints about a distributor are about not being told. A short message on the day a line is delayed costs almost nothing and saves the phone call.

  • The monthly promotion, end to end

    Supplier deals arrive as a pile of spreadsheets and PDFs. We turn them into one promotion, check every price, and have it in the store, on a flyer, in an email and in every rep’s hands by the first of the month.

  • The new range launch

    A launch is two hundred small jobs: listings, images, prices, shade charts and education dates. With a team doing the loading and checking, it lands on time and looks like it was meant to.

  • The rep who can just sell

    A rep who is not typing notes, building quotes or chasing the warehouse from the car park sees more salons in a day, which is what you are paying them for.

  • The website that keeps up

    Prices, stock and banners that are a month old tell a salon the site is not worth trusting. Small daily updates are what make a trade store get used.

Your reps keep their salons.

A trade portal should give a rep more time on the road, so we give each rep a login where they can place an order on a salon's behalf, save a draft for the owner to approve and see what every account bought last month. The salons who like ringing their rep can keep ringing their rep.

Your ERP stays where it is.

Shopify sits in front of the system you already run, whether that is Xero, MYOB, NetSuite, Unleashed or Cin7, and we sync stock, pricing and customers between the two. Your ERP stays the source of truth and nobody has to key an order in twice.

Let's connect

All true partnerships start with a conversation.

Book a call with Ben